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All sales made from this website are carried out in accordance with Quadrant Visual Solutions Ltd terms and conditions detailed below. In proceeding with this order, you are deemed to have agreed to these terms and conditions.
In all legal information and terms and conditions detailed on this website, “Projectorsource”, ‘'we' or 'us' refer to Quadrant Visual Solutions Ltd. The customer means the person, firm or company placing an order with “Quadrant Visual Solutions Ltd” and is referred to as 'you.'
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have registered via our online registration page. You may opt to stop receiving emails at any time. The type of information we will collect about you when you place an order includes: your name, address, phone number, email address. Quadrant Visual Solutions Ltd does not have access to your debit/credit card numbers at any time.
The personal information, which we hold, will be held securely in accordance with our internal security policy and the law.
The information contained on the www.projectorsource.co.uk site is summary in nature and is intended for general information only. It is provided 'As is' and without any warranty of any kind either expressed or implied, included but not limited to the implied warranties of merchant ability or fitness for a particular purpose. In addition, Quadrant Visual Solutions Ltd does not represent or warrant that the information contained in this website or any hyperlinked website is accurate, complete or current. In addition Quadrant Visual Solutions Ltd does not represent or warrant that the servers that make this information available are free from viruses or other harmful components.
Occasionally goods you order may be out of stock, sold or unavailable for some other reason. No legally binding agreement for the sale of any goods exists until we accept your order by dispatching the goods to you. If we cannot deliver any part of your order, we will inform you and refund your payment with the full cost of the goods that we are unable to supply in the same method in which you paid.
Any complaints should be forwarded in writing to Quadrant Visual Solutions Ltd, 1 Hawthorn Road, Castle Donington, Derby DE74 2QR. Any complaint will be acknowledged in writing within 7 working days, at which time we will confirm an expected timescale for resolution of the dispute. Regular updates as to the progress of the dispute will also be forwarded, until the matter is resolved.
All prices are quoted in pounds sterling including VAT. Payment may be made by one of the following credit or debit cards: Visa, Mastercard, Switch, Delta, JCB or Electron.
By clicking the 'order' button on our website you are authorising us to deduct the cost of the goods or services in your shopping cart and any delivery charges from your card account in Pounds Sterling. If you wish to place an order by direct payment, this can be done from the shopping basket on www.projectorsource.co.uk at the time of purchase. In all direct payments either electronic payment direct to Quadrant Visual Solutions Ltd account or by cheque, the goods will be shipped as soon as cleared funds are received. Delivery is made only on a 'DDU' basis which means that the prices quoted are exclusive of all duties, taxes and other official import charges, which may be applicable to this purchase and must be borne by the recipient. If you are ordering goods to be delivered internationally, you will be charged according to the delivery zone that your country falls into and the volumetric weight of the product/s ordered. Delivery will be made by insured courier service to the delivery address given with your order.
If the goods received by you are visibly damaged on arrival, please do not sign for them or accept them, and notify us by telephone of your refusal of delivery. If you do sign for the goods and then find them to be damaged or incomplete when you unpack them you must notify us in writing within 7 days of the date of delivery. In the absence of any written communication from you, you will be deemed to have accepted the goods and/or services. We aim to dispatch all goods within 48 hours of receipt of cleared funds. No claims for non-delivery will be considered at all unless you advise us in writing within 14 days of the date of invoice. If when you install the goods they are found to be faulty please refer to our returns policy.
We would like you to be completely satisfied with your purchase from Quadrant Visual Solutions Ltd. Please be certain that you have selected the correct items, as we do not send goods out on a trial basis. You may only return goods to us with our prior authorisation; this must be obtained by completing our on-line returns form. Goods may only be returned under the following conditions:
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You have changed your mind and wish to cancel the order and return the goods in original packaging, unopened and in a fully re-saleable condition within 7 days of the date of our invoice. A re-stocking fee of 10% will be applicable. This charge represents the shipping and handling charge that applied to your goods when originally shipped.
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If the goods are returned within 30 days of the date of our invoice a restocking fee of 15% will apply. If the goods are returned within 30 days but are not in their original packaging, used, damaged or otherwise not in a fully re-saleable condition then a re-stocking fee will be confirmed following our inspection of the goods. The restocking fee will be deducted from your total refund. The responsibility for returning the goods to us is yours and a refund will not be given until the goods have been checked by us on receipt. The above rules also apply where goods are exchanged for alternative products.
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You believe your goods to be faulty and you wish to return them complete and with original packaging, this must be done within 14 days of the date of our invoice, f you require a refund. The responsibility of returning the goods to us is yours and a refund will not be given until the goods are validated by Quadrant Visual Solutions Ltd to be faulty, complete and in original manufacturers packaging. In both of the above examples, we will endeavour to complete the checks within three working days of receipt at our premises.
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All items on this web-site carry a full UK manufacturers warranty. Please ensure that you register your product / warranty with the manufacturer. This is particularly important where the product carries an on-site or swap out warrenty
If the goods are not found to be faulty, all return delivery charges will be the responsibility of you (the customer).
In all cases where goods need to be returned to Quadrant Visual Solutions Ltd, they must be packed complete with all accessories, software and manuals in the original manufacturers packaging and then packed in an additional outer box or covering to ensure that the product and its original packaging are unblemished.
Limitation of responsibility
Quadrant Visual Solutions LTD is not responsible for any loss of work or loss of revenue, potential or actual, caused by a failure or shortcoming of hardware or software that it has supplied.
Credit account customers
For all purchases from customers using their 30 day credit account or hire customers our General Sales Terms and Conditions (August 2002) take precedence over the general terms above. Please click here to view or download.